Question 1

What are your opening hours and last order times?

Accepted Answer

Our Hobart CBD store at 67 Murray Street is open 11 am – 9 pm, 7 days a week. Our Derwent Park store at 241a Main Road is open Sunday–Thursday 5 pm – 9 pm and Friday–Saturday 5 pm – 10 pm. The Medici Pizza Truck operates 5 pm – 8:30 pm at rotating locations around greater Hobart (event hours may vary). Online orders close approximately 15 minutes before each location shuts its kitchen; phone orders are accepted right up to closing time.

Question 2

Do you offer delivery, collection, or dine-in, and which is faster?

Accepted Answer

All three options are available, though the setup differs by location. Hobart CBD offers collection and limited outdoor dine-in seating, with delivery available through Uber Eats (direct delivery coming soon). Derwent Park offers collection and delivery — order direct through our website or by phone for the fastest service. The Pizza Truck is collection only — order online at medicipizzeria.com.au or call ahead. Collection is almost always faster than delivery, especially during peak Friday and Saturday evenings.

Question 3

What is your delivery area, and is there a minimum order?

Accepted Answer

Derwent Park delivers to surrounding suburbs — order online at medicipizzeria.com.au or call (03) 6273 2688 to check if we reach your address. Hobart CBD delivers via Uber Eats; if you can see us on the Uber Eats app, we can deliver to you. Minimum order values and delivery fees are set by each platform. For the best price and to support us directly, order through our website where 100% of your payment stays with Medici.

Question 4

How long does delivery usually take, and can I track my order?

Accepted Answer

During off-peak hours, deliveries typically arrive within 35–45 minutes. On busy Friday and Saturday nights allow 45–55 minutes. You can track your order in real time through the confirmation link we send you, or directly inside the Uber Eats or DoorDash app if you ordered through those platforms. Collection is usually ready in 15–25 minutes depending on how busy the kitchen is.

Question 5

Can I pre-order for a specific time or future date?

Accepted Answer

Yes. You can schedule orders for later the same day or for a future date through our website at medicipizzeria.com.au, or via Uber Eats and DoorDash. This is perfect for office lunches, dinner parties, or making sure your Friday night pizza is ready the moment you walk in. For large scheduled orders (10+ pizzas), we recommend calling ahead to confirm.

Question 6

What is the best way to place an order?

Accepted Answer

The fastest way is to order directly through our website at medicipizzeria.com.au. Direct orders also earn you Medici Rewards loyalty coins toward free pizza. You can also call us — Hobart: (03) 6234 8848, Derwent Park: (03) 6273 2688, Food Truck: 0438 337 236. We're also on Uber Eats and DoorDash, though ordering direct means more of your money goes straight to the people making your pizza.

Question 7

Can I change or cancel my order after placing it?

Accepted Answer

We're flexible — just call your location as soon as possible. If the kitchen hasn't started preparing your order, we can usually make changes or cancel with no issues. Once preparation has begun, we'll do our best to accommodate modifications but can't guarantee a full cancellation. For third-party app orders (Uber Eats, DoorDash), changes need to go through the app's own support process.

Question 8

What happens if there is a problem with my order (missing item, cold pizza, wrong toppings)?

Accepted Answer

Call your location straight away and we'll sort it out — that's a promise. We obsess over our customers, and our motto is that every pizza should blow your mind. If something falls short, we'll remake it, refund it, or credit your account depending on the situation. For delivery issues on third-party apps, you can also raise a claim directly through Uber Eats or DoorDash, but we'd still love to hear from you so we can fix it at the source.

Question 9

What size pizzas do you offer, and how many people does each size feed?

Accepted Answer

We offer two core sizes across all locations: 7-inch Mini pizzas — perfect for one person or a tasting snack — and 12-inch Large pizzas that comfortably feed 2–3 people. Minis are great for trying multiple flavours, and our large size is our most popular for families and groups. Check our online menu for current sizing and pricing at each location.

Question 10

Can I build my own pizza or modify toppings on your signature pizzas?

Accepted Answer

Absolutely. Every pizza can be customised to your liking — add extra toppings, remove ingredients you don't want, or build a completely custom pizza from scratch. Modifications are easy to make when ordering online through our website or by letting us know over the phone. We want you to have exactly the pizza you're craving, so don't be shy.

Question 11

What are your most popular and signature pizzas?

Accepted Answer

Our customers keep coming back for a handful of favourites. The Pepperoni is a classic best-seller with super crispy pepperoni and our house-made sauce. The BBQ Chicken, New York, and Satay Chicken are consistently our top-ordered pizzas across Uber Eats, DoorDash, and direct orders. The Medici — our namesake signature pizza — is a must-try if you want the full Medici experience. We also offer a curated range of Traditional, Gourmet, and Di Lusso (luxury) tiers for every taste and budget.

Question 12

Do you offer meal deals, bundles, or specials?

Accepted Answer

Yes — we run Medici Combo and Medici Double Combo meal deals that bundle pizzas with sides and drinks at a better price than ordering separately. These are available on our website and through Uber Eats and DoorDash. We also rotate seasonal specials and limited-time offerings — follow us on Instagram @medici.house or check our website at medicipizzeria.com.au for the latest deals. Ordering direct always gives you the best pricing.

Question 13

Are your dough, sauce, and ingredients fresh or frozen, and do you make dough in-house?

Accepted Answer

Everything is made fresh. Our dough is hand-made in-house every day using a 24-hour slow-raise process that gives it the light, airy texture and flavour our customers rave about. Our sauces and crust dippers are prepared daily from scratch using premium ingredients. We use Tasmanian produce wherever possible, and we're proud that after 50+ years and over 5 million pizzas sold, the quality of our base is still the thing people talk about most. Nothing is frozen — ever.

Question 14

What style of pizza do you serve?

Accepted Answer

Medici serves authentic Italian-style pizza — a style we've refined since 1973. Our base is hand-stretched (not rolled), slow-raised for 24 hours, and baked until you get a perfect balance of crispy edges and soft, chewy centre. It's not Neapolitan-thin or American deep-dish — it's uniquely Medici: generous toppings on a base that's just the right thickness. Visitors from Melbourne, Sydney, and even Italy have called it some of the best pizza in Australia.

Question 15

Do you have vegetarian, vegan, or plant-based options?

Accepted Answer

Yes — we offer a dedicated range of vegetarian and vegan pizzas, including vegan cheese and plant-based topping options. You can also build your own vegan pizza from scratch using our online customiser. Whether you're fully plant-based or just cutting back on meat, we've got you covered.

Question 16

Do you offer gluten-free or alternative-base pizzas, and how do you manage cross-contamination?

Accepted Answer

We offer gluten-free bases across all locations. Our staff handle gluten-free orders with extra care — cleaning utensils and keeping your pizza separate from others during preparation. However, we are an open kitchen environment where wheat-based dough is prepared daily, so we cannot guarantee 100% gluten-free for customers with coeliac disease. If you have a mild gluten intolerance, many of our customers love our GF base and rate it as one of the best in Hobart. Please let our staff know your level of sensitivity when ordering.

Question 17

Can you cater for nut, dairy, or other common allergies, and where can I see allergen information?

Accepted Answer

We can adapt most pizzas for common allergies — just let our staff know when ordering and we'll take care with your preparation. For serious or anaphylactic allergies, please call your location directly so we can discuss your needs in detail. Allergen information is available in-store and on our online ordering platform. We always recommend speaking to our team if you have any concerns — your safety matters to us.

Question 18

Do you provide nutritional or calorie information?

Accepted Answer

We don't currently publish detailed calorie counts for every menu item, as our pizzas are hand-made and portions of toppings can vary slightly. However, if you have specific dietary requirements or are tracking macros, our staff can give you a general guide on ingredients and portion sizes. We're working on making more detailed nutritional information available online in the future.

Question 19

Are you halal-certified?

Accepted Answer

Our menu is not halal-certified. Some of our ingredients may be suitable, but we cannot guarantee halal compliance across our full supply chain. If this is important to you, please contact us directly and we'll do our best to advise on specific menu items.

Question 20

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit and debit cards, contactless payments, Apple Pay, and Google Pay in-store and at the food truck. Online orders through our website accept card payments securely. Tips are always welcome but never expected — our team appreciates the gesture if you've had a great experience.

Question 21

Do you have gift cards or vouchers?

Accepted Answer

Yes — we offer both digital and physical gift cards, perfect for birthdays, Christmas, or just treating a pizza lover. Digital gift cards can be purchased online at medicipizzeria.com.au and physical cards are available in-store at our Hobart CBD and Derwent Park locations. They make a great last-minute gift that everyone actually enjoys.

Question 22

Do you run a loyalty or rewards program, and how does it work?

Accepted Answer

Yes — Medici Rewards lets you earn loyalty coins every time you order directly through our website. After 8 qualifying purchases, you earn a free pizza. It's our way of saying thanks to the customers who support us directly rather than through third-party apps. Sign up is free and automatic when you create an account at medicipizzeria.com.au. Note: Medici Rewards are not available on Uber Eats or DoorDash orders — one more reason to order direct.

Question 23

Do you offer student, local, or weekday discounts?

Accepted Answer

We run periodic promotions and combo deals that offer great value any day of the week — check our website and Instagram @medici.house for the latest offers. While we don't have a permanent student discount, our Mini pizzas are an affordable option starting from just a few dollars, and our Medici Rewards program means regular customers earn free pizza over time. We also occasionally partner with local community events and schools.

Question 24

Can you handle large group or office orders, and what notice do you need?

Accepted Answer

Absolutely — large orders are something we do well. Whether it's 10 pizzas for an office lunch or 50 for a community event, we've got it covered. For orders of 10+ pizzas, we recommend giving us at least 24 hours' notice so we can prepare your dough and schedule kitchen time. Call your preferred location directly to discuss quantities and timing.

Question 25

Do you offer catering for parties, corporate events, or schools?

Accepted Answer

Yes — catering is available from all locations, and our Medici Pizza Truck can come directly to your event. The truck is ideal for weddings, birthday parties, corporate functions, school fetes, markets, and community gatherings. We handle everything from setup to service so you can focus on your guests. Fill out the booking form on our website or call the truck directly on 0438 337 236 to discuss your event.

Question 26

Can you create set menus or packages for events?

Accepted Answer

Yes — we can put together custom event packages tailored to your group size, dietary requirements, and budget. Whether you want a selection of our best-sellers, a mix of traditional and gourmet pizzas, or a full spread with sides, dippers, desserts, and drinks, we'll quote you a package that works. Contact us with your event details and we'll come back to you within 24 hours.

Question 27

Do you take reservations, or is it walk-in only?

Accepted Answer

We're a casual, walk-in-friendly setup — no reservations needed. Our Hobart CBD location has limited indoor and outdoor seating available on a first-come, first-served basis. Derwent Park and the Food Truck are primarily takeaway operations. For large groups dining in at Hobart, we recommend arriving a little early on Friday and Saturday evenings when it gets busy.

Question 28

Is there seating available, and do you serve alcohol?

Accepted Answer

Our Hobart CBD store offers both indoor and outdoor seating — perfect for a casual meal on the corner of Murray and Liverpool Streets. We currently serve soft drinks and beverages only (no alcohol). Derwent Park and the food truck are takeaway-focused, though the truck's rotating locations often have public seating nearby.

Question 29

Is there parking nearby, and are you accessible for wheelchairs and prams?

Accepted Answer

For Hobart CBD, street parking is available on Murray and Liverpool Streets (metered during business hours), and several multi-storey car parks are within a 2-minute walk. Derwent Park has free on-site parking right outside the store. Both locations have ground-level entry and are accessible for wheelchairs and prams. The food truck's locations are all outdoor and easily accessible.

Question 30

How do I give feedback or make a complaint so it gets resolved quickly?

Accepted Answer

The fastest way is to call your location directly — our team is empowered to resolve issues on the spot, whether that means remaking a pizza, issuing a refund, or crediting your next order. You can also email us at medicipizzeria@gmail.com for anything that needs follow-up. We read every piece of feedback and genuinely want to make it right. We also monitor our reviews on Google, TripAdvisor, and social media, but calling us is always the fastest path to a solution.

Question 31

Where is the Medici Pizza Truck this week?

Accepted Answer

Our food truck rotates across greater Hobart on a weekly schedule (subject to change for private event bookings). Thursday: Old Army Barracks, Brighton. Friday: TCM Lauderdale. Saturday: Lennox Park, Old Beach. Sunday: Cartwright Reserve, Taroona. Hours are 5 pm – 8:30 pm unless we're booked for a private event. Follow us on Instagram @medici.house for real-time updates and any last-minute location changes.

Question 32

Can I book the Medici Pizza Truck for my event?

Accepted Answer

Yes — our truck is available for private bookings including weddings, birthday parties, corporate events, school fetes, markets, and community gatherings. We bring the full Medici experience to your venue — fresh dough, premium ingredients, and our signature 24-hour slow-raised base, all prepared and cooked on-site. Fill out the booking form on our website at medicipizzeria.com.au or call 0438 337 236 to discuss availability and pricing.

Question 33

What is the story behind Medici Pizzeria?

Accepted Answer

Medici has been serving authentic Italian pizza in Hobart since 1973 — that's over 50 years and more than 5 million pizzas. What started as a single pizza shop has grown into a Hobart institution with two stores and a food truck, but the philosophy has never changed: hand-made dough, fresh ingredients, and pizza that blows people's minds. Our 24-hour slow-raised dough recipe is the foundation of everything we do, and our team pours genuine care into every single pizza. Visitors from interstate and overseas regularly tell us we serve some of the best pizza in Australia.

Question 34

Is the Medici app available yet?

Accepted Answer

The Medici app is currently in development and will be launching soon. The app will make it even easier to order, track your deliveries, manage your Medici Rewards, and access exclusive deals. In the meantime, our website at medicipizzeria.com.au gives you the full ordering experience with rewards tracking. Follow us on Instagram @medici.house to be the first to know when the app drops.

Question 35

Are you hiring?

Accepted Answer

We're always on the lookout for great people to join the Medici family. We have positions available across our Hobart CBD, Derwent Park, and Food Truck operations — including in-store roles, delivery drivers, and management positions. If you're passionate about great food and great customer service, head to our website at medicipizzeria.com.au and fill out the application form at the bottom of the homepage.

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